Benefits Advice
Our Tenancy Sustainment Officer is on hand to offer impartial and confidential advice to help you maximise your income.
The welfare benefit system is very complicated and it can be difficult for tenants to receive their full legal entitlement. Recent welfare reform changes can make it even more difficult and confusing.
Assistance from our Tenancy Sustainment Officer can help you understand and manage all the costs associated with sustaining your own tenancy.
We offer advice on:
- Signposting for Benefit Checks
- Claiming benefits, such as – Universal Credit, Housing Benefit, Discretionary Housing Payments, Pension Credits, etc.
- Assistance with Benefit forms
- Budgeting and signposting for debt advice
- Sign posting for Attendance Allowance and Personal Independence Payments
- Assistance with Energy Supplier and Billing Issues
- Advice on fuel debt, and liaise with fuel suppliers on your behalf.
- Switching Suppliers and Tariffs.
- Accessing Grants and Funds
Useful information:
Benefit checks
Universal Credit Information
https://www.understandinguniversalcredit.gov.uk/
Compare Energy Tariffs
Warm Home Discount
Warm Home discount schemes have now closed and will reopen in Autumn 2025.
https://www.gov.uk/the-warm-home-discount-scheme
Budgeting Tool
https://www.citizensadvice.org.uk/scotland/debt-and-money/budgeting1/work-out-your-budget/
Food Hubs and Larders
https://www.abertayha.co.uk/wp-content/uploads/2023/07/Food_hubs_and_larders.pdf
This service is free to our tenants. Please contact the office on 01382 903545 or queries@abertayha.co.uk for advice or to arrange an appointment.
We can make referrals to Dundee & Angus Foodbank on behalf of residents of Abertay.
Residents can also self-refer for a foodbank by going in person to:
Maxwell Centre, Carnegie Street, Dundee DD3 7EW – Monday- Friday 9am-5pm
Citizens Advice Bureau, Central Library, Wellgate Centre, Dundee, DD1 1DB – Monday – Friday 10am-3pm
RTS and DTS Energy Meters
If you have an RTS or DTS energy meter, you will need to have it replaced before 30 June 2025. See here for more information.
Unfortunately Abertay cannot assist tenants to arrange meter changes. You should contact your energy supplier. Below are details of the main energy suppliers:
OVO – 0330 175 9669
Scottish Power – 0345 270 0700
British/Scottish Gas – 0330 100 0056
Octopus Energy – 0808 164 1088
EON Next – 0808 501 5200
EDF – 0333 200 5100
Shell Energy – 0808 501 5277
Utilita – 03452 072 000
